Monday, July 17, 2017

The Peril of Self Sufficiency

When we fix it ourselves; we rob others from participating, often create more work, tearing down community instead of moving forward.

Today I watched several departments try to "help out" by attempting to fix something outside their responsibility. Most were technology related, but one included standing on chairs, trying to fix a light. It was humorous to watch but in the end, none of the problems were truly resolved.

Good intentions aside, when we try to solve a problem that is outside our scope of expertise, many times it is more harmful than good. In every business, people are hired and trusted to perform a particular job. Please let support services do their job.
I know it's human nature. I've watched students of all ages think that if they hit the keys or shake the mouse harder the computer will somehow start working. I've also watched friends try to ignore a problem with the plumbing or car and hope it goes away. It doesn't usually work out.
"He makes the whole body fit together perfectly. As each part does its own special work, it helps the other parts grow, so that the whole body is healthy and growing and full of love." - Ephesian 4:16
So if your maintenance crew or IT guys have a ticket system. Please log your requests. Tell them what you want and when something does not work the way you thought it should. It's a lot easier to develop and maintain an ideal system than continually patching together and hoping it hold water.

And don't wait three days before saying something. We can't fix what we don't know is broken. Please remember that your issue is not the only thing we're dealing with, but we will get to you as quickly as possible. When an organization works together, everything runs smoother.